I have been having an issue with my laptop for the past week and it is really driving me insane. I received this laptop for Christmas last year so it should not be having issues yet it is. So around last Wednesday, my laptop all of a sudden decided to stop connecting to the internet. I would disconnect and this stupid, evil, white star symbol would be above my wifi. I uninstalled my network adapter and restarted my laptop multiple times. I have updated the drivers. I even called my internet provider and received a brand new modem from them. I even imputed commands to update my IP and everything the troubleshooter said that the wifi lacked. I ran my virus ware making sure nothing malicious attacked my laptop but NOTHING WORKED. i tried going to my friend's house to connect this his wifi but nothing. My laptop simply would connect but no internet would be accessed.
I lost it. Finally, I went to Best Buy and the Geek Squad for assistance. They explained that it was a software issue and reinstalled/reset my laptop. I get back to college and laptop works fine, like a dream but now I have come across that evil, white star once again. As I sit here, typing this forum post, describing the hell I was put through, I have one question to ask: how do I stop this or fix this issue from happening without having to reset my entire laptop if this happens yet again?
I hope someone will help me with my problem for this is ridiculous. I need my laptop and internet so for it to do this is truly a nightmare for me. It was working fine until this happened. Best Buy told me that it was a software issue and Microsoft is to blame but I'm not sure for I am no technician.
Thank you for taking the time to read this.